Cancellation Policy

At Polmax Racing, we understand that circumstances may arise that require you to cancel your order. We’ve outlined our cancellation policy to make the process as transparent and hassle-free as possible.

Cancellation Process

1. Contact Us: If you need to cancel your order, please get in touch with our customer service team as soon as possible. You can reach us at [customer support email/phone number]. Please have your order number ready for quicker assistance.

2. Cancellation Eligibility: Orders can only be canceled before they have been shipped. Once your order has been shipped, it falls under our return policy, and you’ll need to initiate a return.

3. Refund Process: If your cancellation request is approved and your payment has already been processed through Paypal or Stripe, the refund will be credited back to the original payment method used during the purchase.

Important Notes:

– Orders that have already been shipped are not eligible for cancellation. In such cases, you can initiate a return following our return policy.
– Cancellations initiated after the item has been shipped will be subject to our standard return policy.
– Please allow up to 5- 10 days for the refund to be processed and reflected in your account.

Please remember that once an order has been canceled and refunded, it may take some time for the refund to show in your account, depending on the processing times of your payment provider.

For any questions or concerns regarding our cancellation policy, feel free to contact our dedicated customer service team at polmaxracing@gmail.com. We’re here to assist you and ensure that your experience with Polmax Racing is exceptional from start to finish.

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