Return Policy

We want you to be completely satisfied with your purchase from Polmax Racing. If for any reason you’re not, we’re here to assist you with our straightforward return process.

Refunds and Crediting Process

Refunds for eligible items will be issued through the original payment provider – Paypal or Stripe. Once your return is received and inspected, we will initiate the refund process. Please allow some time for the refund to reflect in your account, as processing times may vary based on your payment provider.

Initiating a Return

Should you need to initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at 708-612-8934. They will guide you through the return process and provide you with any necessary instructions.

2. Secure Packaging: Pack the item securely in its original packaging, along with all accessories and documentation that came with it.

3. Return Shipment: Ship the package back to us using a trackable shipping service. You are responsible for covering the return shipping costs.

4. Item Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.

5. Refund Process: If the item is approved for return, we will initiate the refund through Paypal or Stripe. The refund will be credited to the original payment method used during the purchase.

Important Notes:

– Items must be returned in their original condition, unused, and with all original tags, labels, and packaging intact.
– Returns should be initiated within 30 days from the date of delivery.
– Please allow up to 5 – 10 days for the refund to be processed and reflected in your account.

For any further assistance or clarification regarding our return policy, don’t hesitate to contact our dedicated customer service team at 708-612-8934.

X